# Case Study

## ProviderTrust

Supporting ProviderTrust with AWS optimization + SRE relief.

[AWS](/content/cs-tags/aws/index.html) [Engineering Autoscaling](/content/cs-tags/engineering-autoscaling/index.html) [Healthcare](/content/cs-tags/healthcare/index.html) [Technology Consulting](/content/cs-tags/technology-consulting/index.html)

## The challenge

ProviderTrust aimed to maintain HITRUST certification while improving system performance and reliability. Their SRE team faced heavy workloads, slower ticket response times, and limited capacity for infrastructure improvements. Deployments caused significant downtime, and software quality could be strengthened to keep pace with growth.

## Quotes from the team

>I’ve worked with contractors before who’ve said, ‘You’re wrong, and this is how you have to do it,’ and 7Factor was all very thoughtful and open-minded, which is a really healthy way of baby-stepping to a better process. I thought they were so patient, and the ideas they brought were great.
>
> * * *
>
> Steve Riggs  
> Chief Architect – ProviderTrust

## Our Solution

7Factor partnered with ProviderTrust to provide hands-on engineering support for their SRE team. We stabilized custom AWS environments, optimized deployments for scalability, and improved the API with bug fixes and enhancements. By modularizing Terraform and applying best practices in maintainability and code quality, we streamlined operations and instilled sustainable development principles across the team. This collaboration enhanced system reliability, reduced stress on internal teams, and positioned ProviderTrust for continued growth and efficiency.

## Results

### The numbers speak for themselves

- **0K+** Data Points  
- **0%** Faster Processing  
- **0%** More firmware updates

[Download Full Case Study](/content/wp-content/uploads/2026/01/PT-case-study.pdf)

## Transform Challenges into Smart Solutions

Your vision deserves more than code. It deserves a team that’s passionate about quality, relentless about performance, and obsessed with outcomes.

[Book a Call](/content/contact/index.html)  
[Explore Offerings](/content/services/index.html)